Return Policy
Thank you for purchasing from Mikko Lagerstedt.
This return policy explains how returns, damaged items, incorrect items, and refunds are handled for fine art prints and other products purchased from this website.
Returns and cancellation period
If you wish to request a return, please contact us within 14 days of receiving your order. Returned items must be unused, undamaged, and returned in their original packaging.
Please contact us before sending anything back. Returns sent without prior contact may not be accepted.
Made-to-order fine art prints
Many fine art prints are produced specifically for each order. Custom-made, personalized, or made-to-order products may have return limitations where allowed by applicable consumer law.
If you are unsure whether your order can be returned, please contact us before placing the order or as soon as possible after receiving it.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
- your order number
- photos of the damaged or incorrect item
- photos of the packaging
- a short description of the issue
If the item is confirmed to be damaged, defective, or incorrect, we will arrange a replacement, correction, or refund.
Return condition
Returned products must be:
- unused
- undamaged
- in original packaging
- packed securely for return shipping
Return shipping costs
The customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a tracked shipping service. The customer is responsible for the returned item until it has been received.
Refunds
Refunds are processed after the returned item has been received and inspected. If the return is approved, the refund will be issued to the original payment method.
Original shipping costs may not be refundable unless the return is due to a damaged, defective, or incorrect item.
How to start a return
To request a return, contact:
Mikko Lagerstedt
Email: hello@mikkolagerstedt.com
Please include your order number and a short explanation of the return request.